'Award Winning' rental car provider is an understatement if we are talking about Leisure Car Rental. Year after year, the company wins the prestigious gold medal at the World Travel Awards as St. Maarten's leading rental car operator for customer satisfaction and service.
In a recent conversation, I asked Jimmy Fitzpatrick, the company owner, how he accomplished all of this.
"We might be a small organization," he explains, "but we have proven to beat the big guys in regard to service and our customer-friendly approach. I'm proud to see that the awards we have won confirm that we are on the right track."
Leisure Car Rental is not part of a franchise organization. "This has advantages, but also downsides. We rely one hundred percent on direct bookings, as we can't benefit from international travel portals. Frankly, we can't afford to have dissatisfied customers. A worldwide franchise can be a bit laxer in how they handle individual clients. Not us! Leisure Car Rental lives only on its reputation and word-of-mouth recommendations."
A bit later, Jimmy got in touch with me again to talk about another award:
"The Bizz Awards selected us!"
I asked him what he knew about this award.
"I really don’t know much beyond this," he says. "They contacted me. Did the vetting process. And boom! This came unexpectedly."
Right now is the time to vote for the 2021 World Travel Awards. If you are a satisfied customer of Leisure Car Rental, click on this link and give your vote to Jimmy and his team.
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