Dear Traveler:
Thank you for taking the time to read up on the background of Leisure Car Rental. My name is Jimmy Fitzpatrick, and I'm the owner and manager of our boutique rental car operation.
Our firm started small, but we immediately made a lasting impression with clients.
We started offering our St. Maarten Car Rental service in 2007 with just one car and no clients, but we had the determination to succeed, an enthusiasm to offer superior customer service, and a lot of heart.
Our first challenge was to position our firm in a St. Martin marketplace that offered multiple car rental options. Almost every other firm claimed to be the best or offer the lowest price. We made the bold decision to market ourselves differently. Instead of trying to compete on price, we focused on customer satisfaction and trusted that our clients would value quality service above all else. It was a risk, but one we are glad we took.
They say that experience is the best teacher, and that was certainly true when we were developing our business philosophy. One member of our team shared a personal experience that caused a collective light bulb to go off in our heads. It seems that when he purchased his first car in 2003 he had a very positive experience during the actual sales transaction.
The salesperson was nice and helpful and went above and beyond in order to close the sale. Once the sale was complete, however, the experience was not so good. When the car developed some minor problems, the salesperson and the dealership were unreachable. In fact, it was as if the dealership had disappeared. After hearing that story, we decided that our firm would be different. We would offer exceptional customer service before, during, and after our interaction with a client.
We immediately decided to see each and every reservation not as a piece of paper to be processed, but as the individual person who made the reservation. Whether our client is renting for business or pleasure, using one of our cars is important to them, and having a reliable vehicle and reliable service representatives is essential for them to have a positive experience.
Every member of our team goes above and beyond to deliver 100% customer satisfaction. The bottom line is that we are not happy unless the customer is happy!
Our decision to position the firm in this way has paid off beyond our expectations. From that one car with no clients just seven years ago, we are now known as the most reliable and most trusted car rental agency in St. Maarten. Clients understand that we offer fast, efficient service 24 hours a day.
We are also known for our innovative approach to car rentals. We recently introduced our Comprehensive Zero Deductible Insurance Coverage that protects clients from any possible damage. With this ZD coverage clients never again have to pay for a scratch, ding, dent, blown tire, lockout, lost key, or even a stolen or totaled car. The ZD coverage is just another example of how we put the customer first, and we are constantly thinking of new ways to offer our clients an exceptional experience.
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